Kenya Airways has announced flight disruptions at Jomo Kenyatta International Airport (JKIA) following operational delays linked to air traffic control measures.
In a customer update issued on Monday February 16, the airline informed passengers that the disruptions stem from contingency measures implemented by the Kenyan Civil Aviation Authority (KCAA) to safeguard aviation safety and ensure service continuity.
According to the advisory, the airline is currently experiencing air traffic control operational delays at JKIA, impacting certain departures and arrivals.
“We are currently experiencing air traffic control operational delays at Nairobi’s Jomo Kenyatta International Airport (JKIA), affecting certain departures and arrivals,” the statement read.
The measures were announced following a statement by KCAA on the implementation of contingency protocols effective February 16, 2026.
Passengers Urged to Expect Schedule Adjustments
Kenya Airways has advised travelers to anticipate possible schedule changes, including flight delays, as efforts continue to stabilise operations.
“Passengers are advised to expect possible schedule adjustments, including delays. We sincerely regret the inconvenience and are working closely with the relevant aviation authorities and airport stakeholders to minimise disruption and maintain safe operations,” the airline said.
The carrier emphasised that safety remains its top priority amid the ongoing situation.
What Customers Should Do
The airline has outlined several steps for affected passengers:
- Check flight status before travelling to the airport
- Monitor official Kenya Airways communication channels for updates
- Explore rebooking options via the airline’s mobile app or website where necessary
Passengers have also been cautioned against proceeding to the airport without confirming their flight status.
“Passengers are advised not to proceed to the airport without a confirmed flight status.”
Customer Support Contacts
For assistance, customers may reach Kenya Airways’ Customer Excellence team through:
- +254 711 024 747
- WhatsApp: +254 705 474 747
- X (formerly Twitter): @KQSupport
Commitment to Safety and Service
In closing, the airline reassured customers of its commitment to safety and service continuity.
“The safety, security and comfort of our customers and staff remain our highest priority. We appreciate your patience and understanding as the situation evolves.”
Kenya Airways confirmed that further updates will be communicated through its official platforms as more information becomes available.
